I do not receive emails from Cryptohopper
This guide explains what to do if you are not receiving emails from Cryptohopper.
Why am I not receiving emails?
The most common reason is that your email provider has blocked the @cryptohopper.com domain or Cryptohopper's outgoing email server's IP address.
Steps to resolve
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Check whether you have opted out of Cryptohopper emails in your user profile under the "Notifications" tab. If so, re-enable email notifications.
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Whitelist the following addresses in your email provider:
Instructions vary by email provider. Note that it may take a few hours for the whitelist to take effect.
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Contact [email protected] to check whether your email provider has blocked Cryptohopper's emails. If so, also contact your email provider to unblock the @cryptohopper.com domain or the IP address provided by Cryptohopper.
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As a last resort, consider using a different email address for your Cryptohopper account. Start the email change process in your user profile and contact [email protected] for assistance.