What is troubleshooting your Trading bot
A step-by-step troubleshooting guide and a full reference of error messages that can appear in your Output.
Subscription
Check that you have an active subscription and that it is assigned to the correct bot. You can use one bot with real funds per subscription. See how to assign a subscription. If you don't have a paid subscription, you can still trade manually.
You can use 1 bot with real funds per subscription.
Enable your bot
Check the three toggles on your Dashboard:
First toggle — Bot enabled When disabled, no information is sent to or received from your exchange. Your bot is not working.
Second toggle — Buying enabled When enabled, your bot automatically buys based on your Baseconfig, Config Pools, Signalers, or Triggers. When disabled, no new trades open. Note: Triggers can turn buying off.
Third toggle — Selling enabled When enabled, your bot automatically sells based on your Baseconfig, Config Pools, Signalers, or Triggers. When disabled, no positions are sold.
API Keys
Check your API Keys and confirm your bot is connected to your exchange. Follow the exchange-specific connection tutorial — every exchange has a different setup. If no API errors appear in the Output, your bot is connected correctly.
Funds
Check your funds in two places on your Dashboard:
Total assets on exchange Shows all funds that have trading pairs with your quote currency. If your exchange has separate main and trading wallets, make sure funds are in your trading wallet.
Current assets
Found further down on the Dashboard. Shows all assets you hold on your exchange. You need your quote currency to trade automatically — your bot's goal is to grow that currency.
Output
The Output shows what your bot is doing and why. For example: it may show that the bot has reached its maximum number of open positions, or has hit the maximum allocated investment amount. Select a time period in the Output to filter results — the maximum is 500 entries. Use a shorter timeframe if you can't find what you're looking for.
Need help with an error? Contact support via chat or at [email protected].
Error reference
Common error messages and how to resolve them.
Insufficient funds Make sure you have enough of your quote currency. Check your Shorting and Reserved tabs on the Dashboard — funds may be reserved for those features.
greater than the maximum available balance Remove the open position via Info ? Actions ? Remove, then re-synchronise on the Dashboard. If this recurs due to partially filled orders, enable auto-sync. Do not use auto-sync if multiple bots share the same exchange account.
Price * quantity is too low to be a valid order The position amount is too small to trade on the exchange. Use the Wallet Scrubber or merge it when a new position for that coin opens.
You have too many active paper trading hoppers Disable unused paper trading bots in the "View all hoppers" tab, or purchase an additional subscription. Each paid subscription includes one paper trading bot. Arbitrage bots do not include a free paper trading bot.
KuCoin2 Access denied, requires more permission Ensure your API Key has "read info" and "trade permission" enabled. Disable IP Whitelisting, and turn off password managers, browser auto-fill, and extensions.
Dust trade disallowed The position is too small to trade. Enable the Wallet Scrubber so dust positions are merged when a new position for that coin opens.
Coinbase Pro error: Limit-only mode Market Orders are not available for this trading pair. Switch to Limit Orders or deselect the affected pair.
Invalid Market The coin cannot be traded permanently or temporarily. Check the exchange for information about this coin and consider removing it from your selected coins list.
Kraken error: Invalid Nonce Create a new API Key and copy the Nonce carefully. If the error persists, disable auto-fill in your browser. Kraken users should always use two separate API Key and Secret pairs.
No open positions for coin This appears when using TradingView Alerts. The sell signal cannot execute because no position exists for that currency on your exchange.
WHITELIST VIOLATION IP IP Whitelisting is not supported on Cryptohopper. Create a new API Key without IP Whitelisting enabled.
Quantity is too low to be a valid order for the symbol Increase the buy amounts in Baseconfig ? Coins and amounts. The current amount is below the exchange's minimum trade amount.
Error at Cryptohopper Exchange: Buying position failed — Invalid market The selected coin is no longer available on the exchange. Verify whether the coin can still be traded.
Not enough Balance to perform Market Buy Order Deposit more of your quote currency or sell other positions. Also check that "Coins and amounts" is configured correctly in the Baseconfig.
Smaller than the minimum amount needed Check that you have enough quote currency for new positions. Enable "Force minimum buy" to prevent orders being placed below your configured minimum amount.
Could not get trading pairs The exchange may be under maintenance or experiencing downtime. If the error persists, check the exchange's status page.
Not enough funds to place buy orders Deposit more of your quote currency or sell other positions. Check that "Coins and amounts" is configured correctly in the Baseconfig.
Invalid Passphrase Create a new API Key and ensure the passphrase is copied correctly. Disable password managers, browser extensions, and auto-fill, then try again.
Order size below the minimum requirement / Order-value-min-error Check your exchange's minimum trade amounts. As a general rule, increase the buy amount to at least 11 USDT or 0.0011 BTC. Kraken users should trade at least $25 per order.
Could not get ticker data Usually a temporary issue. If the error persists, renew your API Keys.
ERROR Error placing buy order, data: "error":false (Kraken) Increase the minimum buy amount to $25.
Kraken error: EGeneral:Invalid arguments:volume Increase the buy or sell amount of your order.
Bitvavo 403: The signature is invalid Create a new API Key and enter the correct signature/passphrase in the Baseconfig.
Filter failure: PERCENT_PRICE The difference between the current rate and your configured buy rate is too large. Adjust the price for the coin you want to buy.
Error with order through API. App name: TradingView. No open positions for coin The sell signal cannot execute because you have no open position for that coin.
Kraken error: EGeneral:Permission denied The trading pair is not available in your region.
Error placing buy order, data: "orderNumber":null Increase your minimum buy amounts.
Error placing sell order: Selling position failed (paper trading) This is a temporary paper trading error. Trading should resume automatically after some time.
Bittrex error: INVALID_RESTRICTED_ACCOUNT Check your Bittrex user settings and complete the KYC (Know Your Customer) process.
Temporarily unavailable at Bittrex The wallet for this coin is under maintenance. Check the Bittrex status page for more information.
Error placing buy order: Parameter tdMode Change your account mode from "multi currency margin" to "single currency margin".
Insufficient funds. This symbol is restricted for this account The coin (often a privacy coin such as DASH or ZEN) is not available for trading in your jurisdiction.
bind failed with errno 97: Address family not supported by protocol This is a temporary error. If it persists throughout the day, contact [email protected].
