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Troubleshooting Arbitrage


The Arbitrage bot has many features available, which could make configuration confusing. Therefore, we have a checklist that will help you with the configuration of both arbitrage types Cryptohopper offers: Exchange Arbitrage and Market Arbitrage.

Subscriptions The first thing you have to check is whether you are using the right subscription type for the type of Arbitrage you want to use.

You need to assign your Hopper subscriptions to the Hopper template used for Arbitrage.

Enable Hopper On Dashboard

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The next thing you have to look at is whether the Hopper is enabled. The first toggle is about updating all Hopper information, such as the number of coins and the total value of your portfolio. The second toggle must be enabled to use Exchange Arbitrage. The last toggle must be enabled to use Market Arbitrage.

API Keys The Arbitrage bot is the bot type that needs the most API Keys to function. Therefore, it is essential to be sure that the API Keys have been configured correctly. We have an extended Documentation page with Tutorials on all integrated exchanges. We highly recommend you follow these tutorials as the setup differs per exchange. For example, on Kraken you should create 2 API Keys and API Secrets, while on Bitpanda Pro, you only need 1 API Secret. Other things that might prevent you from seeing your funds include auto-fill in your browser, password managers, or browser extensions.

If you don't see error messages regarding your API Keys in your Hopper output, then your Hopper is connected to your exchange. You can double-check the connection by selecting an exchange on your Dashboard to see whether there are amounts shown. If you do see error messages, an explanation will tell you what you have done incorrectly.

Funds

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When using the Arbitrage bot, pay attention to the list of assets you have on the connected exchanges. The requirements are different between the arbitrage types, as shown below:

Exchange Arbitrage: When using the Exchange Arbitrage bot, it is necessary to have the coins you would like to trade on both exchanges. If you would like to arbitrage between KuCoin and Bitvavo with a BTC base currency, and you selected coins ADA, AION, and ENJ, then it will look like this:

KuCoin Bitvavo
BTC 0.5 BTC 0.5
ADA 20000 ADA 20000
AION 15000 AION 15000
ENJ 18000 ENJ 18000

Market Arbitrage: When using Market Arbitrage, it is recommended to own at least 2 base currencies and multiple other currencies. Since Market Arbitrage functions on one exchange, you don't have to hold funds on other exchanges. However, Market Arbitrage does work on multiple exchanges, and it will execute trades where the profits are the highest.

Base Config

The Base config is the brain of your Hopper. Therefore, you must make sure to configure it correctly. The first thing you have to do is fill the amounts in the Coins and amounts tab.

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Cryptohopper recommends using a percentage sell amount between 5 and 20% to ensure there will always be enough funds to perform another trade for the same trading pair. By using smaller sell amounts, you increase the chances that the Hopper will continue trading, and it helps to balance out the amount you own on both exchanges. In this case, you don't have to move funds manually between exchanges. With Exchange Arbitrage, sometimes one exchange always shows cheaper prices while another shows higher prices. When this happens, you will need to move funds manually. It's not possible to use 100% as a configured sell amount.

Also, make sure to select a minimum amount per market (Base currency).

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When selecting trading pairs, select currencies with enough liquidity that still offer arbitrage opportunities. When currencies are too liquid, there is a high chance that you don't see any opportunities. On the other hand, when currencies are not liquid at all, trades won't be fully executed and you could be stuck with bags. The value of the currencies selected on the exchange will differ in value too. Therefore, know which coins you are trading.

Arbitrage Opportunities

It sometimes occurs that the same currency has two different abbreviations/symbols on different exchanges. In these cases, please contact support at support@cryptohopper.com.

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Hopper Output

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The Hopper output will provide you with all information on the Arbitrage bot. Iit will show you what the issue is when an order can't be placed, how you can fix the problem, and more information regarding the base config settings the Hopper checks. In the screenshot, you can see that there are not enough funds and that this is why the order can't be created.

Output Error Messages Unable to retrieve orderbook from exchange. Solution: This is usually a temporary error, if you keep getting this message, please contact support.

If there is anything unclear to you about the Hopper output, please contact support at support@cryptohopper.com.


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