In this article, we explain how you can email us.
Before you begin, check the following:
You have a Cryptohopper account
We have 2 ways to send us an email. The first one:
- Log in to your email account.
- Send an email to email@example.com with your questions about our platform. Use firstname.lastname@example.org for business inquiries. Include as much information as possible.
The second one:
- Go to our website The Most Powerful Crypto Trading Bot - Cryptohopper.
- Click “Learn”.
- Click “Helpdesk”.
- Click “Submit a ticket”.
- Fill in all the required fields. Include as much information as possible.
- Click “Submit”.
We use Freshdesk to manage all our emails. Click here to go to Freshdesk. When you send us an email a ticket will be created. You can check the status of your ticket by logging in at Freshdesk or simply reply by clicking on "reply" in your mail provider. Always include as much information as possible. For example, screenshots, the name of your bot, screen videos, the currency name, an explanation of your click path, date and time, and all other kinds of information that could help us.
Important: the login details for Freshdesk differ from your Cryptohopper login details. If you have forgotten your password for Freshdesk, click on "Forgot password" to create a new password. If you are still unable to log in, please contact Freshdesk.