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Upgrading your subscription

Upgrading your existing subscription is super easy! Navigating to Subscriptions page by clicking on the "Subscriptions" tab in the left hand side of any page within Cryptohopper.

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Make sure that you are on the "active" page, as only active subscriptions can be upgraded!

From the Subscriptions page, click on the subscription you want to upgrade.

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Once you select the subscription tier you want to upgrade, you will be directed to the checkout screen.

Depending on your plan, upgrade, and timing, you may encounter a discount on your upgrade!

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The discount differs based on the subscription tier you are upgrading from, and the unused subscription time. His prorated discount is calculated based on the difference between the two subscriptions. For example, the adventure tier subscription is 49 dollars, which equates to $1.63 per day. In comparison, running a hero tier subscription costs $3.30 per day.

Say that you decide to upgrade after 5 days. The difference in what you would have paid from the beginning of the pay period is $8.35. Therefore, that will be subtracted from your new subscription.

So if you decide to upgrade from Adventure to Hero 5 days into your adventure subscription, then you would be charged $41.65. Keep in mind that your subscription expiration date will not move.

A hand-full of users face issues when upgrading using PayPal. Occasionally, when paying through PayPal, users will set-up two recurring payments instead of one. This results in them having to pay twice! This is a known problem we are working hard to fix. If this happens to you, reach out to our support team! We will help you with the cancellation of your unwanted subscription, and process a full refund.

Downgrading your subscription#

Unfortunately, there is not currently a way for users to downgrade their subscription tier However, if you have a valid reason, shoot us a message, or create a ticket! Our staff will more often than not help you out with downgrading your subscription.

Note: please be aware that changing your payment method is not possible. In order to change your payment method, you will need to set-up a completely new subscription, and scrap the old one.

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